Last Updated: March 01, 2025
Introduction
CrystalClear Auto Glass ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (windshieldassistance.co.uk) or use our auto glass repair and replacement services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (e.g., email address, phone number, physical address)
- Vehicle information (e.g., make, model, year, VIN) and service history
- Payment and billing information for services rendered
- Communication preferences
- Details regarding service appointments and requests
Automatically Collected Information
When you visit our website, we may automatically collect certain information, such as:
- IP address and browser type/version
- Website usage patterns, such as pages visited and time spent on site (analytics)
- Cookies and similar tracking technologies to enhance user experience
- Device information (e.g., device type, operating system)
How We Use Your Information
We use the collected information for the following purposes:
- Providing, maintaining, and improving our auto glass repair and replacement services
- Processing service appointments, quotes, and your requests efficiently
- Communicating with you about your service, important updates, and occasional relevant promotions (with your consent where required)
- Maintaining accurate service records and vehicle history for warranty and future service purposes
- Processing payments securely and managing customer accounts
- Ensuring the security and integrity of our website and preventing fraudulent activities
- Complying with applicable legal and regulatory obligations
Information Sharing and Disclosure
CrystalClear Auto Glass does not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:
- Service Providers: With trusted third-party partners who assist us in delivering our services (e.g., payment processors, IT support, parts suppliers), under strict confidentiality agreements.
- Legal Requirements: If required by law, such as in response to a subpoena, court order, or other legal process, or to protect our rights, property, or safety, or that of others.
- Business Transfers: In the event of a merger, acquisition, anasalesi, or other business transition, your information may be transferred as part of the assets.
- Consent: With your explicit consent for sharing information for any other specific purpose.
Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:
- Encryption of sensitive data where feasible (e.g., payment information)
- Regular security assessments and system updates
- Restricted access controls and staff training on data protection
- Use of secure payment processing systems compliant with industry standards
Your Rights and Choices
You have certain rights regarding your personal information, subject to local data protection laws. These may include the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information under certain conditions.
- Data Portability: Request the transfer of your data to another service provider, where applicable.
- Opt-out: Unsubscribe from our marketing communications at any time by following the instructions in those communications or contacting us directly.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can typically control cookie settings through your web browser preferences. Please note that disabling cookies may affect the functionality of some parts of our website.
Third-Party Links
Our website may contain links to third-party websites (e.g., informational resources, partner sites). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and revising the "Last Updated" date at the top of this policy.
Contact Information
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us:
CrystalClear Auto Glass
35 Avenuepark St, Maryhill,
Glasgow G20 8TS, United Kingdom
Email: [email protected]
Phone: +44-014-155-5402